Behind www.nuance-scandinavia.com is:
by F&H of Scandinavia A/S
Gl. Skivevej 70, DK-8800 Viborg
Telephone: +45 8816 7630 – weekdays from 8-16, Friday until 15.30
How to shop with us
To buy online, follow these simple steps:
Check out Questions & Answers for more information.
The products shown cannot be ordered by phone, but via our webshops only. If any products are temporarily out of stock, they will be marked and will give details of expected delivery time. Customer Service will not be able to tell you when the product will be in stock again. We therefore recommend that you visit the webshop again later to check for availability.
Any questions concerning orders etc., can be dealt with by calling us on +45 8816 7630 – weekdays from 8-16, except Friday to 15.30 or mail us at email@example.com.
All prices quoted on www.scandinavianbrandhouse.com include VAT. Prices are current at the time of publishing.
When shopping at www.scandinavianbrandhouse.com, all transactions are made in EURO.
Order history cannot be shown when you log in to the site. If you want a copy of your order confirmation, please send a mail to firstname.lastname@example.org.
Orders placed before 12 AM on weekdays and when all goods ordered are in stock will be despatched the same day. Orders placed on other days (weekends, public holidays etc.) will be shipped on the next weekday.
Shipping to all countries costs EURO 39 regardless of the size of order.
We currently deliver to Norway, Sweden, Greenland, the Faeroes, Finland, Germany, Great Britain, Canada, USA, Australia, France, Belgium, Holland, Switzerland, Austria, Luxembourg, Italy, Spain and Poland.
We accept the following forms of payment:
We do not make any payment charge, regardless of form of payment used.
Your card will not be charged until the products are shipped. No amount larger than that you have confirmed when paying can be deducted.
Sales to the public sector, institutions etc. via EAN
Naturally, it is also possible for public institutions to shop in the webshop, such as schools, daycare institutions etc.
To register your institution with EAN payment, please contact our Customer Centre at email@example.com or call +45 8816 7630.
To enter into a transaction with us at www.scandinavianbrandhouse.com, we need the following details:
We register your personal details to be able to deliver goods to you. Your personal details are registered by F&H of Scandinavia and stored for up to five years before they are deleted.
When personal details are collected via our website, we always ensure that we do so with our consent, so that you are informed of precisely which details we collect and why.
The Managing Director of F&H of Scandinavia is responsible for the data we collect, and has access to your details. We do not store or transmit customer details encrypted.
Details entered at www.scandinavianbrandhouse.com are never disclosed or sold to any third party, and we do not register any sensitive personal details.
When you subscribe to our newsletter, we register your email address. We do not disclose email addresses to anyone else.
When you are registered with F&H of Scandinavia, you can object to the registration at any time. You are also entitled to know what details we have registered on you. These rights are guaranteed by the Data Protection Act. If you have any enquiries, please contact F&H of Scandinavia via e-mail firstname.lastname@example.org
Security concerning card details
During the payment phase, you will be told which products you have ordered and the total price. When you decide to go to the checkout, you will be linked to a secure (encrypted) internet link (https://) where you will be asked to enter the following:
www.scandinavianbrandhouse.com only handles the sale and shipping of the products and never comes into contact or sees your credit card details. They are exclusively processed on a secure server over an encrypted link via a payment provider.
Right to cancel
You have a 14 day right to cancel when shopping at www.scandinavianbrandhouse.com. Your right to cancel runs from the day you:
You then have 14 days to let us know that you want cancel your purchase. Cancellation must be given via email@example.com. Please state clearly that you wish to exercise your right to cancel. You can also use our standard cancellation form and return it with the goods. The form is included with your order confirmation/products.
You cannot cancel simply by refusing delivery of the goods without clearly informing us.
Custom-made products are not covered by our right to cancel.
Goods must be sent back to us without unnecessary delay and no later than 14 days after you have notified us that you want to cancel your purchase. You must pay all direct costs for returning goods. If the return label enclosed with the order is used, DKK 49 will be deducted to pay for carriage. You are responsible for ensuring goods for return are well-packed. You bear the risk for the goods from time at which they are delivered.
The condition of return goods
The full purchase price can only be refunded if the goods are returned unused or used in a manner similar to that they would be used in a physical shop. The option of refunding the full purchase price will therefore lapse if you use the goods in a manner which clearly depreciates their sales value.
Refunding the purchase price
If you cancel your purchase, you will of course be refunded the full amount you paid to us. If the goods are not in resalable condition, a deduction will be made reflecting their loss of value.
If you exercise your right to cancel, we will refund all payments received from you including delivery costs (except extra costs as a result of your choice of another form of delivery than the cheapest form of standard delivery we offer), without undue delay and always within 14 days from the date on which we receive notification of your decision to cancel the purchase. We make refunds using the same payment option you used for the original transaction, unless you have specifically requested something else.
NB: If the return label enclosed with the order is used, DKK 49 will be deducted to pay for carriage.
We can withhold your refund until we have received the goods unless you have provided proof in advance for having returned them. The only costs you will incur when cancelling a purchase are those involved in having the goods sent to you and returning them to us.
More details under Questions & Answers.
If you want to cancel your purchase, please send the goods to:
F&H of Scandinavia A/S
Gl. Skivevej 70
What should I return?
Enclose a copy of the dispatch note and use the return label sent with the goods. You can also download and fill in our standard cancellation form.
NB: We do not accept parcels sent for payment on delivery.
If there is anything wrong with the goods (warranty claims)
When you shop at www.scandinavianbrandhouse.com you have 24 months warranty right. We make every effort to ensure your order is correctly processed and check that the goods are not defective. We apologise if you receive any goods that qualify for a warranty claim, and ask you to contact our Customer Centre on +45 8816 7630 – weekdays from 8-16, Friday until 15.30, or firstname.lastname@example.org and we will do whatever we can to correct our mistake.
If goods are faulty, you can either have them repaired, replaced or refunded, depending on the situation. Naturally, a claim has to be justified, and the defect cannot have occurred as a result of incorrect use or other inappropriate conduct.
It is therefore important that you follow the user, washing and other instructions enclosed, that guide you on correct use and maintenance of the product. Failure to use or care for a product according to the instructions will be regarded as incorrect use or inappropriate conduct and the goods will not be covered by any warranty.
More details under Questions & Answers.
How quickly should I make a claim?
You must make a warranty claim within a ‘reasonable period’ of detecting the defect. If you claim within two months of the defect being detected, the claim will always be valid.
We refund reasonable carriage costs
If a warranty claim is justified, we naturally refund your (reasonable) carriage costs.
Send the goods to:
F&H of Scandinavia A/S
Gl. Skivevej 70
We need the following information when you send goods to us
When you return goods, please state what the problem is in as much detail as possible. We recommend you use the return label sent with the goods.
NB: We do not accept parcels sent for payment on delivery or the like.
Remember to send the goods back in proper packaging and get a receipt for shipping so that we can refund your carriage costs.
If you want to complain about your purchase, please contact our Customer Centre at email@example.com. If we should fail to agree on a solution, you can complain to the Forbrugerklagenævnet (consumer complaints council) for purchases over DKK 1,000. There are more details at www.forbrug.dk.
Information on ways of complaining
You can complain about goods bought from us to the Konkurrence- og Forbrugerstyrelsens Center for Klageløsning (competition and consumer agency's centre for complaints) Carl Jacobsens Vej 35, 2500 Valby. You complain to the Center for Klageløsning via www.forbrug.dk.
The EU Commission’s online complaint portal can also be used when submitting a complaint. This is particularly relevant for consumers resident in other EU countries. Submit complaints here - http://ec.europa.eu/odr.
When submitting a complaint, always quote our email address firstname.lastname@example.org.
If using general contractual terms in connection with your sales to consumers, the above details must also be stated in such terms.
Cookies are used at www.scandinavianbrandhouse.com to optimise the site and its functionality and make your visit as easy as possible. You can delete cookies from your computer at any time. How you do so depends on the browser you use.
We use log statistics on www.scandinavianbrandhouse.com, which means that a statistics system collects information that can give a statistical picture of how many visitors we have had, where they come from and where they leave the website etc. These statistics are used purely for the purpose of optimising www.scandinavianbrandhouse.com.